HELP & DOCUMENTATION

Everything you need to use remoteFUX

Step-by-step guides, glossary, and answers to the most common questions about booking, credits and remote sessions.

Getting started

From signup to your first diagnostic in under five minutes. This guide walks you through activating your Air OBD slave.

  1. 1
    Create account
    Sign up for free in the portal using email or Google login.
  2. 2
    Activate slave
    Enter the activation code from the box — ready to use immediately.
  3. 3
    Buy credits
    Pick a starter pack (e.g. 100 credits) or subscribe — instantly available.
  4. 4
    Book first session
    Pick vehicle, select service, plug the slave into OBD — the technician takes it from there.

Credits & packages

Credits are your portal balance. Every service costs a fixed amount of credits — no surprises.

  • 1 credit ≈ €0.80 (packs) or €0.65 (Gold subscription) — the bigger the pack, the lower the per-credit price.
  • Purchased credits never expire. Subscription credits renew monthly and roll over pro rata.
  • Before every booking the calculator shows estimated credits live — including the euro value.
  • Cancel before session start: credits are refunded instantly and automatically.

Book a service

Here's how a booking flows step by step — from clicking in the portal to a confirmation in your inbox.

  1. 1
    Pick vehicle
    Select make and model — we auto-filter the matching services.
  2. 2
    Pick service
    Chiptuning, remote diagnostics, ECU coding or special functions — credits calculated live.
  3. 3
    Submit booking
    Credits are reserved (not charged yet), confirmation in under 5 seconds.
  4. 4
    Get confirmation
    Email with booking number, QR code and time slot.

Remote session

As soon as the slave is online, the technician takes over. Track status and progress live in the portal.

  1. 1
    Plug in slave
    Connect the remoteFUX link to OBD, ignition on — portal shows ‘Device connected’.
  2. 2
    Technician takes over
    Auto-routing to the next available specialist for your brand.
  3. 3
    Watch live
    Status, ETA and direct chat are visible in real time.
  4. 4
    Wrap up & report
    After completion you get the report, invoice and credit settlement instantly.

Security & privacy

remoteFUX is built to workshop standards: encrypted connections, audit trail and GDPR-compliant data handling.

  • TLS 1.3 end-to-end encryption between vehicle, cloud and technician.
  • Full audit trail: every session and every credit movement is traceable.
  • Data stored in Germany, GDPR-compliant, never shared with third parties.
  • Optional two-factor authentication for business accounts.

Invoices & accounting

All documents land in the portal automatically — PDF, reverse-charge ready and with your VAT ID on the invoice.

  • PDF invoice available immediately after credit purchase or session completion.
  • Monthly consolidated invoice for dealers and workshops on a volume contract.
  • CSV export for DATEV, Lexware and common accounting tools.
  • Reverse charge applied automatically for valid EU VAT IDs outside Germany.

Glossary

The key terms around remoteFUX, OBD and remote diagnostics — explained briefly.

  • Air OBD slave: LTE bridge between the OBD port and the cloud, enabling remote access.
  • Credits: your portal balance; every service has a fixed credit price.
  • Session: a completed remote access by a technician to your vehicle.
  • ECU: Electronic Control Unit — the in-vehicle controller we read or program.
  • Ledger: complete log of all credit movements and bookings.

Frequently asked questions

Short answers to what we get asked most.

SUPPORT

Still have a question?

Our team replies within 2 hours on business days — in English or German, straight from real workshop experience.

Contact support

Ready for your first session?

Create your account, activate your slave, buy credits — in under five minutes.