HELP & DOCUMENTATION
Everything you need to use remoteFUX
Step-by-step guides, glossary, and answers to the most common questions about booking, credits and remote sessions.
From signup to your first diagnostic in under five minutes. This guide walks you through activating your Air OBD slave.
- 1
Create account
Sign up for free in the portal using email or Google login.
- 2
Activate slave
Enter the activation code from the box — ready to use immediately.
- 3
Buy credits
Pick a starter pack (e.g. 100 credits) or subscribe — instantly available.
- 4
Book first session
Pick vehicle, select service, plug the slave into OBD — the technician takes it from there.
Credits are your portal balance. Every service costs a fixed amount of credits — no surprises.
- 1 credit ≈ €0.80 (packs) or €0.65 (Gold subscription) — the bigger the pack, the lower the per-credit price.
- Purchased credits never expire. Subscription credits renew monthly and roll over pro rata.
- Before every booking the calculator shows estimated credits live — including the euro value.
- Cancel before session start: credits are refunded instantly and automatically.
Here's how a booking flows step by step — from clicking in the portal to a confirmation in your inbox.
- 1
Pick vehicle
Select make and model — we auto-filter the matching services.
- 2
Pick service
Chiptuning, remote diagnostics, ECU coding or special functions — credits calculated live.
- 3
Submit booking
Credits are reserved (not charged yet), confirmation in under 5 seconds.
- 4
Get confirmation
Email with booking number, QR code and time slot.
As soon as the slave is online, the technician takes over. Track status and progress live in the portal.
- 1
Plug in slave
Connect the remoteFUX link to OBD, ignition on — portal shows ‘Device connected’.
- 2
Technician takes over
Auto-routing to the next available specialist for your brand.
- 3
Watch live
Status, ETA and direct chat are visible in real time.
- 4
Wrap up & report
After completion you get the report, invoice and credit settlement instantly.
remoteFUX is built to workshop standards: encrypted connections, audit trail and GDPR-compliant data handling.
- TLS 1.3 end-to-end encryption between vehicle, cloud and technician.
- Full audit trail: every session and every credit movement is traceable.
- Data stored in Germany, GDPR-compliant, never shared with third parties.
- Optional two-factor authentication for business accounts.
All documents land in the portal automatically — PDF, reverse-charge ready and with your VAT ID on the invoice.
- PDF invoice available immediately after credit purchase or session completion.
- Monthly consolidated invoice for dealers and workshops on a volume contract.
- CSV export for DATEV, Lexware and common accounting tools.
- Reverse charge applied automatically for valid EU VAT IDs outside Germany.
The key terms around remoteFUX, OBD and remote diagnostics — explained briefly.
- Air OBD slave: LTE bridge between the OBD port and the cloud, enabling remote access.
- Credits: your portal balance; every service has a fixed credit price.
- Session: a completed remote access by a technician to your vehicle.
- ECU: Electronic Control Unit — the in-vehicle controller we read or program.
- Ledger: complete log of all credit movements and bookings.
SUPPORT
Our team replies within 2 hours on business days — in English or German, straight from real workshop experience.
Contact supportReady for your first session?
Create your account, activate your slave, buy credits — in under five minutes.